T&C

TERMS & CONDITIONS 

Product Terms & Conditions

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Canton Colli Euganei makes items available to you via mydolcewines.co.uk.
Purchases are also subject to General Terms & Conditions.

1. Descriptions, prices and product information
2. Availability
3. Bulk buy policy
4. Payment and acceptance
5. Delivery
6. Cancellation of order
7. Refund policy
8. Returns instructions
9. Payments
10. Free gifts and promotional items
11. Our responsibility to you
12. General
13. Customer Services

1. Descriptions, prices and product information
The prices payable for the wine that you order are clearly set out on the mydolcewines.co.uk website. Every effort is made to ensure that the prices shown for items are correct at the time you make your order. If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below.
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of an item does not include the delivery charge, which will depend on the delivery method you choose and the size of your order. The delivery charge will be calculated on the date you place your order. 

2. Availability
We try to ensure that we always stock the full product range. If for any reason beyond our reasonable control we are unable to supply a particular item, we will notify you as soon as possible. In such circumstances we will not be liable to you except to ensure that you are not charged for that item.

3. Bulk buy policy
To ensure availability of all our products, customers may be limited to a maximum number of items. Large orders may be subject to limited delivery options.

4. Payment and acceptance
Your purchase will be effective at the time we authorize the transaction. After this time you cannot amend your order (but please see our cancellation policy in section 6 below).
Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy in section 7 below.
Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.
We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. Orders may not be transferred from you as the customer to any other person. By placing an order via mydolcewines.co.uk you confirm that you and the person the order is to be delivered to, are aged 18 years or over.

5. Delivery
Delivery will be made to the address specified when you complete the order.
We aim to deliver your items within the delivery timeframe you select, please see the delivery times under Shipping charges section on www.mydolcewines.co.uk/delivery. Whilst we make every effort to deliver all your items within 25 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.
All items must be signed for by an adult aged 18 years or over. 
For a delivery via our Courier partners, if no one of that age is at the address when the delivery is attempted, the driver will leave notification of attempted delivery and will telephone to rearrange or will return the following working day. In these circumstances, if we have to return to deliver the items, a further delivery charge may become payable.
Alternatively, on placing an order you may be able to give instructions explaining if and where you would like your items to be left if no one is present at the time of delivery, such as with a neighbour. In this circumstance the delivery company will put a card through your letter box explaining where it has left the items. 

6. Cancellation of order
You have the right to cancel your order up to 15 days following the receipt of an item by contacting our Customer Services department on +44 01324 630592.
If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy in section 7 below. Alternatively, if you have already taken delivery please follow the procedure for returns in section 8 below.
Sometimes you may not be able to part cancel an order. If this is the case, Customer Services will explain this to you.

7. Refund policy
If you are entitled to a refund, we will refund you as follows:
If you paid by payment card, we will refund you on the payment card;
if you paid by Gift Card/moneycard, we will refund you on your payment card.
Delivery charges could be refunded if you receive a wrong item by our mistake, in all other cases we will not be liable for shipping costs.

8. Returns instructions

We hope that you will be happy with your purchase but should you wish to return an item, we aim to make the return process as simple as possible. If you change your mind within 15 days of receipt, please return the item(s) to My Dolce Wines store and we will happily refund it(them). In order to receive a refund you will need to provide the invoice or receipt for the item(s) you wish to return. We are not able to collect any broken bottles and we can only collect items in their original conditions. You can return the item(s) free of charge in store, where we will assist you with a refund under our policy. If you are unable to get to My Dolce Wines store, you need to post the item(s) to: My Dolce Wines, 25 Cockburn Street, Falkirk FK1 1DJ, United Kingdom. You must ensure that your items are securely packaged and obtain a proof of posting. You will need to pay for the postage but it could be refunded if you receive a wrong item by our mistake. In all other cases we will not be liable for shipping costs. We are not able to accept any responsibility for lost items or damaged ones during transport.

DID YOU ORDER ONLINE?

If the item you wish to return was purchased online, you need to send a request from your account. Simply login into your account and under the section "Orders" find the relevant wine order and click on "Return items?". Follow instructions and submit your request. We will be able to process this once we receive the returned item(s).

 

May you need support with your return, please contact our store on 01324 630592 or by email at info@mydolcewines.co.uk. 

9. Payments
You can pay by American Express, Mastercard or Visa credit or debit card. We also accept Gift Card vouchers.
For use of My Dolce Wines Gift Card please see section 10 below.
Your credit/debit card details are processed through secure third part payment gateway. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email or by telephone.

10. Free gifts and promotional items
Free gifts and promotional items that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary. There will not be any additional delivery charge.
If you change your mind and return your item under the returns policy in section 8 above you must also return any free gift or promotional item associated with the promotion and received by you as a result of that order.
We accept My Dolce Wines Gift Card, subject to the General Terms & Conditions of mydolcewines.co.uk and any other specific conditions notified to you on the issue of such Gift Cards.

11. Our responsibility to you
If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not include business losses such as lost data, lost profits or business interruption.
This paragraph 11 shall not limit or affect our liability resulting from any items sold being found to be unsafe or if something we do negligently causes death or personal injury. Our liability to you in connection with any order will not exceed the total price charged for the items.

12. General
You may not transfer any of your rights under these Product Terms & Conditions to any other person. We may transfer our rights under these Product Terms & Conditions to another business where we reasonably believe your rights will not be affected.
If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.
We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control.
Except as expressly set out in these Product Terms & Conditions, all use of your personal information will be made in accordance with our Privacy Policy.
When ordering from mydolcewines.co.uk we accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, version 3.0 or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
These Product Terms & Conditions are subject to English law and all sales made under these Product Terms & Conditions are subject to the Licensing Act 2003. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

13. Customer Services
If you have any queries, please email us to: info@mydolcewines.co.uk

Canton Colli Euganei is a company registered in Scotland whose registered office is at:
Canton Colli Euganei
25 Cockburn Street
Falkirk
FK1 1DJ

This website is for people aged 18 or over. Please drink responsibly. Facts about alcohol on drinkaware.co.uk