Returns & Refunds

We hope you enjoy our wine, but should there be any issue we would gladly rectify the problem. We detail below how you can return your purchase and receive a refund.

Refund policy
If you are entitled to a refund, we will refund you as follows:
If you paid by payment card, we will refund you on the payment card;
if you paid by Gift Card/moneycard, we will refund you on your payment card.
Delivery charges could be refunded if you receive a wrong item by our mistake, in all other cases we will not be liable for shipping costs.

Returns instructions
We hope that you will be happy with your purchase but should you wish to return an item, we aim to make the returns process as simple as possible.
If you change your mind within 15 days of receipt, we are happy to refund or exchange the item(s).
If you are unhappy with any of the item(s) in any way please return them to "My DOLCE Wines" - Canton Colli Euganei store and we will happily refund or exchange the item(s). In order to receive a refund you will need to provide the invoice or receipt for the item(s) you wish to return.
If you are unable to get to the My Dolce Wines store, please call our Customer Services department on +44 01324 630592 for further indications. We are not able to collect any broken bottles and we can only collect items in their original packaging.

This website is for people aged 18 or over. Please drink responsibly. Facts about alcohol on drinkaware.co.uk